Learning from Emergency Rental Assistance Programs: Lessons from Fifteen Case Studies

In January 2021, the Housing Initiative at Penn (HIP), the National Low Income Housing Coalition (NLIHC), and the NYU Furman Center released the results of a survey of 220 COVID-19 rental assistance programs. The survey examined key characteristics of these programs and explore how certain characteristics correlated with programs’ ability to efficiently distribute funds. Through 15 in-depth case studies, this brief tells the story of how several programs evolved over time, and the rich learning that occurred in each jurisdiction. The 15 rental assistance programs chosen represent jurisdictions ranging from small and rural to large and urban for in-depth structured interviews. The brief focuses on the key challenges these program administrators discussed, the innovative strategies they used to address these challenges, and the lessons current and future program administrators can take away.